Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We will only accept a return under these circumstances.
- The item you received is not the one you ordered.
- The product you received is damaged.
- The item has not arrived, and it has been over 30 days since the order was placed.
To be eligible for a return, your item must be in the same condition that you received it unused, with any tags, and in its original packaging. You’ll also need your order number.
To start a return, you can contact us at support@postersdrop.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent by tracked delivery to our Australian returns address at your cost.
All return tracked shipping costs are liable to and covered by the buyer. Unfortunately we cannot compensate for any additional costs. All posters are made to order so we charge a 10% recycling fee on all returned items.
You can always contact us for any return question at support@postersdrop.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on in digital products, or gift cards.
Exchanges
Each order is made to order, so we do not offer an exchange service.
Failed deliveries or retuned to sender
Please ensure your name and delivery address is FULL and ACCURATE when placing your order. Please also consider adding telephone numbers to your order. For orders placed from Japan, please enter the complete delivery address in the local language (Japanese). As all orders are printed to order for customers, we do not refund returned failed-delivery or returned to sender orders.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@postersdrop.com.